Refund Policy

Draft, last updated November 13, 2026

Payments for VibePlay plans and credit packs are processed by Paddle.com, our merchant of record. Paddle sells to you on our behalf, sends the receipt and handles refunds together with us. This policy explains when you get your money back.

Subscriptions

• 14-day refund on the first payment. If you are not happy with your first paid month or year, ask within 14 days of the payment and you get a full refund, as long as you used less than 30% of the credits included in that period.
• Renewals. You can cancel any time in the studio; the plan stays active until the end of the paid period and does not renew. Renewal payments are refunded if you ask within 48 hours of the renewal and used no credits since.
• Yearly plans. After the first 14 days we refund the unused full months, minus the discount you received for paying yearly.

Credit packs

Unused credit packs can be refunded within 14 days of purchase. Packs that were partly used are not refunded.

Publishing to app stores

Fees for store publishing are refunded in full if the build was not delivered to your store account. Once a build was delivered, the fee is not refunded, even if Apple or Google reject the app for reasons related to its content.

When we always refund

• You were charged twice or by mistake.
• A service you paid for did not work because of a fault on our side and we could not fix it within a reasonable time.

When we do not refund

• Accounts closed for breaking the Terms or Content rules.
• AI results you did not like, when the service itself worked. Use the chat to improve the game instead; small edits cost little.

Consumer rights

If you live in the EU, UK or another country with a legal right to withdraw from online purchases, you keep that right. By starting to use credits immediately you agree that the right to withdraw ends for the credits you used.

How to ask

Write to support@vibeplay.gg or reply to your Paddle receipt. Refunds go back to the original payment method, usually within 5 to 10 business days.

Players in the arcade

Playing games on apps.vibeplay.gg is free. If a game offers in-game purchases, refunds for them follow the Arcade terms.

VibePlay is operated by Cleanor Research Labs L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates (Meydan Free Zone, license no. 2643987). Contact: legal@vibeplay.gg.

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